Refund & Return Policy

At Embroidery House 2020, we specialize in the manufacturing of custom-made embroidery badges, including handmade and machine-made products. As all items are produced according to customer specifications, our refund and return policy is outlined below:

1. Custom Orders

• All embroidery badges are custom-manufactured based on the design, size, colors, and specifications approved by the customer.

• Custom-made items are non-refundable and non-returnable once production has started.

2. Order Approval

• We provide artwork/sample images for approval before production.

• Once the customer approves the final design, no changes, cancellations, or refunds will be accepted.

3. Defective or Incorrect Items

We accept returns or offer replacements only if:

• The product received is defective, or

• The product does not match the approved design or order details.

In such cases:

• The customer must notify us within 7 days of receiving the order.

• Clear photos or videos must be provided as evidence.

• After verification, we will offer a replacement or refund, at our discretion.

4. Shipping & Handling

• Shipping charges are non-refundable.

• We are not responsible for delays, damages, or losses caused by courier services or customs clearance.

5. Color & Size Variations

• Minor variations in color, size, or stitching may occur due to the nature of embroidery work.

• Such variations are considered normal and are not eligible for return or refund.

6. Cancellation Policy

• Orders can only be canceled before production begins.

• Once production has started, cancellation is not possible.

7. Contact for Claims

For any refund or return-related concerns, please contact us at:

Email: sales@embhouse2020.com
Phone / WhatsApp: 0092 301 0901212